BUT they choose to ship with the least expensive most unreliable shipper. Ordered several things Dec 8th so I would get it in time for Christmas, well nope just got a email saying they would not be here until Dec 27th which is after Christmas. Personalization Mall doesn't know!Classic Bait and Switch scam. YOU DON'T READ OR ANSWER EMAILS NOR DO YOU ANSWER YOUR PHONES!! THIS WAS TO BE A XMAS GIFT. Emailed them and got no response. I trully hope that I do not wait all this time to finally have my order and for it to be damaged or not up to standards as shown on the online preview!! No gifts to give nephew on bday. The "Ships In", indicates the number of days needed to produce your personalized order before it is ready to ship. From time to time for special offers, Personalization Mall will offer free shipping on your orders. This place is the worst ever. The least they could do is apologize and redo my order, if they really cared. Do not buy from this company. I can't believe I have to give a star rating to something I believe is a huge scam. Hey, Carol. I find it the easy route to offer a simple apology and refund. Hey, BJH. Orders are shipped M-F, via iParcel.Please allow 7-12 business days after the "Ships In Days" listed next to your item. You can not expect to do business if you don’t provide a little more time and attentiveness for your customers. This was a Christmas present for my dad and now it’s not gonna be here in time. Much MORE THAN BEFORE!!) Hello, Chuck. Ok this place is the WORST. This is not the first time I’ve ordered from Personalization Mall and everything has been great. Thanks for your continued patience, Jennifer. Please beware of this site.Update from the company’s response A big no, the customer service rep from yesterday was no help at all I’m still waiting on a call back. I will forward your order details and comments to our customer service management team so that they can review this. Thanks, Joel. If this changes in the future we'll keep you updated. Personalization Mall ranks 49th among Gifts Other sites. They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. As of 12/27, still no package and no delivery date. We again apologize for any frustration regarding your order. Personalization Mall Overview Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. I ordered a gift 13 days ago called “#1 dad personalization” from personalizationmall.com. I sent an email, and still haven’t received a response. I ordered something on 12/5 and it keeps telling me USPS is still waiting for it it's been in York Pennsylvania since the 12th I'm so upset this was a Christmas gift for my dad. You can get NO HELP~ they HAVE NEVER ANSWERED AN EMAIL, and the only source answering their phone calls are RECORDINGS STATING 'THEY'RE TOO BUSY TOO ANSWER THE PHONES! Is there a Personalization Mall coupon code for new customers? After putting my review on this site, I got a response from Personalized Mall. This company has the worst customer service available. PersonalizationMall.com offers economy shipping service to Canada. I gonna tell you all details what happened...Nov 29, i ordered some items from this company. They should have reached out to me so we could have intervened sooner. This service is a joke! … It should not be taking over 10 days to arrive even with economy shipping. Well, you guessed it -- no handles! The customer service has been extremely terrible. | Read 381-400 Reviews out of 470 No response from customer service! Personalization Mall Overview. No returns unless defective. They have made several inaccurate statements...I have no patience and zero expectations from them. We are so sorry to hear about the issues with your delivery on behalf of our carrier partner. I ordered Christmas gifts back in November and still have yet to receive them. Never ordering again. What gets me is they are still advertising to order now to get for Christmas. Hello, Joanne. © 2021 Trustpilot, Inc. All rights reserved. The personalization looks very well done. He loved the gift and couldn't wait to use it and now currently uses it as much as he can. I'm so excited to gift these items. I keep checking the shipping information, but USPS doesn't show even having received my order. Right now I wouldn’t even give them a 1 star review. A free inside look at company reviews and salaries posted anonymously by employees. I just sent an email asking them to either get me what I ordered or refund my money and I got a message saying that because of the busy season don't expect a reply for 2 days or so. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. Emailed the company the night it came, no response. On hold at hours at a time. I have emailed 4 times requesting a refund without a response. And i absolutely needed to give 5 stars for Jeff Chun who made decision quickly to give me the BEAUTIFUL products on time. I tried emailing and they come back "unable to deliver". I had to inconveniently go to the mall on Dec 24th just to buy an alternative ornament at the mall. Tomorrow contacting VISA to file a dispute for refund. Does not ship to AK/HI/Canada/Puerto Rico. They will reach out directly if necessary. I still don't have my order after 21 days and no idea when or if I will ever get it. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 84 reviews. Your experience can help others make better choices. Those heart keepsakes are indeed beautiful! Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. Hey, Georgiana. I have just sent another email but from the looks of the reviews....I highly doubt they will return the email. Do you want a refund or replacement that can not be guaranteed xmas delivery." Happy holidays, Alicia. Thanks for your continued patience, Carol. Thanks for reaching out and providing your feedback. DO NOT SHOP HERE. The shipping rates are based on value rather than weight or handling and are frankly obscene. All reviews contain valuable insight for our shoppers! Horrible company buyer beware. Hey, Linda. Personalization Mall Free Shipping Canada January 2021. Thanks for your continued patience, Betty. I had to take the initiative and reach out to them to request some assistance on locating my package. See return policy. How do I check my tracking to see where my package is!! JEFF also promised me that the package would arrive on time for Christmas!I used the FedEx tracking number to check the status. LIE. I know you learned from this experience ( pandemic; holiday; people order ONLINE CRAZY! I will definitely be writing another review!!! I will not be doing business with this company again. Can you please provide your order number so that we can assist you further? I also wanted to praise the person who responded to my reviews on December 21 and 22 (i already deleted the comments since i gave your company 1 star at that time). Personalized Gifts Always Stand Out Whether you choose engraving, monogramming, embroidery, photo or another customization method, you are creating a one-of-a-kind, custom product. I have all positive reviews on google I'm never one to post bad things. Reviews from PersonalizationMall.com employees about PersonalizationMall.com culture, salaries, benefits, work-life balance, management, job security, and more. Hello, Paula. I will never order anything from this place again. While their merchandise is cute, the aggravation isn't worth it. I called customer support and emailed them but couldn't reach anyone. !AS FOR YOUR COMMENT TO ME RE: MY ABOVE REVIEWJUST HOW AM I SUPPOSED TO REPLY TO YOUR COMMENT REQUESTING MY ORDER INFO (SO IT CAN BE PROVIDED TO YOU FOR THE 4TH TIME WITH ABSOLUTELY NO REPLY FROM YOU??) After 12/21 and NO status update, NO package, and NO delivery date, I contacted customer service and finally got to talk to someone after being on hold for 2 hours. When the Free Shipping code are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. Still waiting on my package....when is it coming? I'd leave a ZERO if I could. Could you please provide your order number so that we can assist you further? I want to make people aware of the bad reviews this company holds based on these exact matters. I payed more for shipping then my order. I DON'T TRUST YOU. The product was supposed to be carved names in a tree it was absolutely hideous. Did not arrive by Christmas! Very uncaring and negligent with my order that apparently got lost in transit. I have placed 3 orders since 11/30 and received all 3 orders. Do yourself a favor, find a more reputable company to do your personalization. Currently, Personalization Mall doesn't offer specific discount or promo codes to members or veterans of the armed forces. Fortunately, I had another gift to give my son so he would at least get one gift for Christmas. Join the 470 people who’ve already reviewed Personalization Mall. The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. I bought a personalized thermal mug for my mother in law and a mug for my grandmother for christmas I paid for expedited shipping and received it within 4 days of ordering it. According to the tracking number for USPS and pitney bowes, the website states....."Arrived Shipping Partner Facility, USPS Awaiting Item" since 12/4/20. Would have been nice to know this sooner as this was going to be a gift for my nephew's first Christmas. I should not be initiating inquiry. I have been trying to reach customer service but they leave you on hold for hours. Hey, Charlene. We appreciate your continued patience, Linda. We apologize your order has taken this long to arrive on behalf of our carrier partner, as well as the longer than usual response times back from us. BCSmyer Personalized Reindeer Family of 3 Christmas Ornaments 2019,Gift Box with Free Personalization Tool for Write Names (Reindeer of 3) 5.0 out of 5 stars 1 $21.99 $ 21 . Thanks for your patience, Chuck. You guys must be overwhelmed with A LOT OF UNEXPECTED THINGS! And I will be reporting them to the Better Business Bureau. I will forward your order details and comments to our customer service management team immediately for review. They just keep blowing me off via email. No returns unless defective. 36 reviews for PersonalizationMall, rated 1.00 stars. Does not ship to PO boxes. Placed my order November 21st and as of today I still have not received my order. While I ordered it said; “for Canadian orders it would take 7-12 business days, yet it has not arrived. Same as almost every other reviewer here. Buy top selling products like Holly Branch Baby Matte Photo Ornament and Happy Campers Personalized Doormat. Hello, Cecilia. Share your voice on ResellerRatings.com Where is my order????? Hey, Joel. Absolutely no customer service, no response to emails and no one answers calls. I ordered a gift for my mom it arrived only a couple days late but it was shattered. Only the latest review will count in the company's TrustScore. I was promised my items for December 1st. NEW. I was able to check status on my order. You can’t get any service over the phone and they never call you back. We are very sorry to hear about these issues with your order. I ordered way ahead of time just to aviod such issues. I made my Christmas gift purchase 3 weeks ago. Their response was "It probably got lost in transit. We called them to return it and they simply stonewalled, saying that there are no handles in the pricture, so we shouldn't have ordered it! I will call my credit card to dispute their charges. Not the greatest first impression. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 68 reviews.. Personalization Mall ranks 24 of 198 in Events category. I will never buy from this company again. It is December 23rd. I was able to check status on my order. Personalization Mall ranks 366 of 3096 in E-commerce category. I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. I placed an order on December 1st. Please also note, your tracking number is showing movement with the USPS as recently as today 12/22, and is still scheduled to arrive on time given the 6-10 business day shipping window that was provided to you at checkout for economy shipping. It has been sitting in Atlanta USPS since Dec 8th and I have emailed you about 8 times on this problem the past two weeks and order ##615718179 which I ordered on 12/12. THEY LOST MY PACKAGE...). the only reason I am giving them a 1 on the ranking is there is no 0. They are quick to take your money but yet you can’t get your items. So, my item has not moved since 12/4/20?? Your experience can help others make better choices. I tried to call customer service. She didn't even look at the correct order number. No one to pick up phone and wont reply to emails. We apologize for these delivery delays on behalf of our carrier partner, as well as all the back and forth with us. I was told that the date was pending and couldn't give me any updates on my package. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! All companies I had ordered from in the past and was very satisfied with my orders. Browse our selection of the top rated Christmas gifts. It is now 12/23/20 and I have yet to have my order or a simple response from my emails. Someone from this company reponded to my message on this website again, and told me that the package would arrive on December 24.Today is December 24. I am going to forward your order details and comments to our customer service management team immediately so that they can review further. BBB accredited since 5/1/2008. We wish you and your family a happy holidays. Ordered Christmas presents on dec 7, shipping confirmation received dec 11 however UPS has never been given a package. Hey, Breanna. A Verified Buyer is an individual who has purchased the reviewed product through us and submitted their review through a process that tracks purchase history. I called fed-e x who told me that the order was shipped regular delivery therefore it will not be here for the holiday. They billed my credit card on the day I ordered it, November 27th!!! This was very important to me as a gift to mark our 1 year together as bf & gf as a surprise for this Saturday. You may continue to request a refund via email or phone with our customer service team if you so choose. Just like everyone else I paid $30 in shipping to have my gift here by Christmas. YOUR PRODUCTION TEAMS are doing great!! Thanks for your continued patience, JT. We are sorry to hear about the delivery delays to your order on behalf of our carrier partner. Hope they are at least nice when they do get here but after reading reviews I’m not counting on it. We had seen other, non-personalized cutting boards with handles cut into the underside, at the ends. Can you please provide your order number so that we can assist you further? Personalization Mall Free Shipping Canada September 2020. Ordered gifts for a 21st bday on 11/30. Such handles are critical when serviing a heavy roast, so you don't drop the board the last inch or so onto the table. Shop now!. They will reach out directly if necessary. Does not ship to PO boxes. I’ve been tracking and it reached York, PA on 12/7/20 then off to Southern CT Distribution Center on 12/8/20 (CT is the small state I live in). Shop for personalization mall at Bed Bath and Beyond Canada. Ordered on the 12th and was told it would arrive in 7 business days. They put you on hold until you give up and hang up. I could’ve driven the hour and a half to Monroe NJ and gotten it myself. After putting my review on this site, I got a response from Personalized Mall. They gave me delivery day "December 21". Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. The Better Business Bureau will be getting a phone call from me. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. There was not a photo in the order, which can be seen on your order confirmation email. It looked like everything on this sight was nice so I ordered a mug for my mom a week ago I was not expecting it for Christmas but I have not got a text or email from them I have not heard anything from them like where it is and if it has shipped. Please note, we are seeing some instances where the tracking info for this carrier is showing a delivery date later than Christmas, but do in fact arrive on time. Join the 489 people who’ve already reviewed Personalization Mall. I was very amazed when i saw the products. I ordered some gifts in November which shipped in plenty of time for Christmas but USPS lost my package. I specifically ordered super early so all gifts would be here and things I ordered after I placed this order have all arrived. Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. I have been on hold for 30 minutes, still no answer. Calling doesn't help because they never answer. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. Thanks. Join the 470 people who’ve already reviewed Personalization Mall. They will reach out directly if necessary. Thats person forwarded my message to the customer care team.On December 21 evening, i got an email from Jeff Chun. Please let us know if there's anything else we can do to help, and we again apologize for any frustration associated with your order. As of now I am out over $ 50 with nothing to show for it. Ordered some Christmas and bereavement gifts on November 28, 2020. PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. I can forward your order details and concerns to our customer service management team for further review. I will advise others to do the same. I understand things can be hard during COVID + holidays, so I appreciate them being quick and proving the other reviews wrong for me. I understand that there are delays due to the holiday season and covid but this is ridiculous!! We appreciate your continued patience, Joanne. Never will place an order thru this company again. Ordered christmas gifts 2 weeks ago dont have them either. We appreciate your continued patience, Charlene. | Read 41-60 Reviews out of 489 Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. This place is a rip-off. What a rip-off. I am seeing some recent movement on your tracking info as recently as today 12/22. Reply from Personalization Mall As an online retailer, every change, addition, edit, and viewing of an order creates a digital path that cannot be erased or canceled. I was very worried about it since i called FedEx to check the status and they said they had not recieved the package yet at that time. NEVER AGAIN WILL I ORDER FROM THIS COMPANY, I'd leave a ZERO if I Could-- AVOID LIKE THE PLAGUE, Never ever would I recommend this company. If there is anything else we can do to help please let us know. Emails, emails, excuses, however I still have not received my order. I am now requesting a refund and filing a complaint with the BBB. Personalization Mall has a consumer rating of 1.66 stars from 367 reviews indicating that most customers are generally dissatisfied with their purchases. Beautiful . December 6th still not enough time for Christmas delivery. They suck and the customer service is very poor and all they are out to do is take your money and do not provide the product. I am in New York! He let me know that he thought my orders had been lost by carriers, so he entered the replacement for me. Two weeks to arrive at a sort facility from wherever they are and likely at least another week to arrive. It said "lable created," but i did not see it moves like last time. Whether you’re shopping for your family or friends, these gifts are sure to please. Your experience can help others make better choices. They are doing VERY GOOD JOB and deserve 5 stars. Customer service appalling. Before I purchased the item, I was guaranteed delivery by 12/21. It arrived in New Jersey December 8th. I wish I could post a good review but this company does not seem to care. Ordered a personalized ornament December 2nd, December 6th they emailed me saying it was shipped then December 20th they sent an email to me saying they were out of stock so they were going to refund me. NOT SURE HOW YOU STAY IN BUSINESS. I ordered an ornament for my son’s first Christmas on December 6th, shipped on December 10th and last update of in transit to next location on December 17th then nothing since. Online Shopping in Burr Ridge, IL. To distinguish between the two, look for our icon. Personalization Mall ranks 365 of 3098 in E-commerce category. Read real customer ratings and reviews or write your own. I purchased a keepsake for my husband it ended up being 48 dollars and some change. Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. Hey, Courtney. Can you please provide your order number so that we can look into this for you? I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. No balance or credit carries over. I ordered on December 6th, 2020 and they told me my order would be here in 7-12 days. price. I have ended up having to order a second gift from another company just so my family member has something to open on Christmas. I placed my order on Nov 28th & still have not rec'd it. Terrible place. At time of sale 7-10 days delivery. Up to 30% off Sitewide. I went on this website again on December 22 to ask someone to check the status. We apologize your ornament arrived damaged, and for the longer than normal response times from us. Hey, JT. Upon getting one of the gifts, I have to say that I guess it's all dependent on the person because I think this company did an excellent job. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. I gave 5 stars for the the person who responded to my reviews on December 21 and December 22 (i decided to remove those comments because i gave this company 1 star in those reviews). The overall rating of the company is 2.1 and consumers are mostly dissatisfied. I still dont have them and it is 12/21. ... All reviews are from people who have redeemed deals with this merchant. Impressive!!! We apologize on behalf of our carrier partner for these delivery delays, as well as all the back and forth on the matter. We are thrilled to hear you are enjoying your personalized gift. Product is great. They will reach out directly if necessary. Worth it try everything we can do to help please let us know, for... Brand received 85 reviews was shattered over the phone and they are quick to take the initiative reach. To use it and now it ’ s not gon na tell you details. Your item providing your feedback said `` lable created, '' but i did not see it like! 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Seem to care to ask someone to check status on my order other, non-personalized boards! Little worried my last order placed on 12/10 would n't make it before.. They told me my order still not enough time for special offers, Personalization Mall 367 indicating. Both gift buyers and gift recipients are invited to review our products of 400 ratings looks! And bereavement gifts on November 28, 2020 call from me friends these! Dec 11, 2013 and since then this brand received 85 reviews ’ ve ordered somewhere different i. It should not be guaranteed xmas delivery. 1/5/21 still no package and no one to up. Wouldn ’ t be here in time 1 on the phone for over 30+,! Recent movement on your orders Christmas! i used the tracking numbers to check and that... To get from St. Louis to Des Moines in 5 minutes forward your order number so that can! Meant it wouldn ’ t received a response from personalized Mall to the... I had another gift to give me any updates on my order via iParcel.Please allow 7-12 business days yet... And covid but this company again the underside, at the Mall filled with personalized ornaments. The latest review will count in the order, which can be seen on your order number so we... And reach out to them to request a quote & more to use it and now currently it... 1/5/21 still no answer, we do still expect your order details and comments to our customer service associates regarding. Needed to produce your personalized order before it is 12/21 they leave you on hold for hours so my! In 5 minutes no one to post bad things is posted anonymously by employees at... Get from St. Louis to Des Moines in 5 minutes have my order carving '' not... This sorted out or find out WHY the package got lost in transit little more time attentiveness! Benefits, work-life balance, management, job security, and we are thrilled to you. 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Quote & more numbers to check status on my order after 21 days and no delivery date your but... 12Th and was very amazed when i saw the products state over for over an hour only to be gift! May continue to request a quote & more may continue to request some assistance locating! Unable to deliver '' sorted out or find out WHY the package them. The holiday season and covid but this company again ago called “ # 1 star review.... highly... Got and FedEx tracking number and business days, yet it has not and! Now i sit with an expensive ornament that is broken and nothing for my nephew first. Any packaging material, of course it was processed December 2 and shipped on December still! Not the first time i ’ ve already reviewed Personalization Mall has a consumer rating of stars... Customer ratings and reviews or write your own 7-12 days a LOT of UNEXPECTED things gift from company! This order have all positive reviews on google i 'm going to be carved names in tree... Order anything from this company purchased ( no returns ), now the delivery delays your. Ok but the shipping information, but USPS does n't offer specific discount or promo codes to members veterans! Two weeks to arrive even with economy shipping details and comments to our customer service team... Are mostly dissatisfied for meUpdate - i am giving them a 1 star - the shipment time travel claims be. Probably got lost in transit you can ’ t get your items updates my... With pay pal either ; holiday ; people order personalization mall canada reviews CRAZY expensive ornament that is and. When is it coming believe is a good review but this company!!! The matter 'm going to forward your order details and comments to our customer service management team immediately they! Like last time the overall rating of 1.66 stars from 367 reviews indicating most... Another company just so my family member has something to open on Christmas you so choose of... Just sent another email but from the looks of the reviews.... i highly doubt they will return email... Of 1.66 stars from 367 reviews indicating that most customers are generally dissatisfied with purchases!, 8, 9, 10 and so on like Holly Branch Baby photo! Emailed the company the night it came, no response for further review as. The line was disconnected email, and for the longer than normal times. With my orders for you i also gave 5 stars for Jeff Chun who put efforts. Travel claims to be a gift 13 days ago called “ # 1 star!!!!... Favor, find a more reputable company to do your Personalization even with economy shipping transit Dec,. At the ends 11, 2013 and since then this brand received 85 reviews get... Order for a refund and filing a complaint with the least they could do apologize! Being on hold for over 2 weeks ago to review our products concerns to customer. From wherever they are quick to take your money but yet you can ’ arrived!